Buyer's Protection Program

Buyer Protection Program 

We want every customer to shop with complete peace of mind. That’s why we’ve created our Buyer Protection Program—a simple and reliable way to safeguard your purchase if anything unexpected happens with your order.

Our platform brings together a large network of independent creators and studios from around the world. Because delivery times can vary, we carefully review each partner and require full compliance with our Buyer Protection Program to ensure your shopping experience stays secure from start to finish.

Delivery Guarantee

If your order has not been delivered within 8 weeks, you’ll receive a full refund—no additional steps required.

Keep It Free if It Arrives Afterwards

Should your parcel show up after the refund has been issued, it’s yours to keep at no extra cost. No returns. No hassle.

Your Peace of Mind Matters

Although every partner is vetted before joining our platform, this program ensures you remain protected in the unlikely event that a studio becomes unavailable or unresponsive after you place your order

Shipping or Delivery Issue?

If you experience any problem with your order, simply reach out to us.
Our team is always here to help.